Return Policy

Returns

In the event that you want to return goods to us please email us at info@konjacspongecompany.com regarding any returns quoting your name, address, contact number & email address, items you wish to return and your order number. The cost and responsibility of the return postage will be yours; we therefore recommend you ask for a proof of posting from the post office.



Please Note

Upon receipt, all goods will be examined. For reasons of hygiene we are unable to offer refunds, replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. During busy periods, please allow a maximum of 15 working days for your refund, replacement or exchange to be processed. Any refund will be made in the same payment method as the order was received.



Cancellation Right

Under the distance selling regulations you have the legal right to cancel your order at any time up to 7 working days after the day following the delivery of the goods by contacting our Customer Services department by telephone, email or post. Your right to cancel is on the basis that we will be able to re-sell the goods to another customer as new when you return them to us; so please do not use or open any sealed packaging. If you have any questions about the goods or need help on deciding whether or not to keep them, please contact Customer Services for more information on 01442 800801, if the products have already been posted to you (or on your behalf to any other person), you (or the other person) must return the products to us at the time of cancellation and we will refund with the price of the products within 30 days beginning with the day on which notice of cancellation was given, less any postage incurred. If your order is returned to us due to non-delivery, incorrect address, no one available to sign for and/or collect your goods, you will incur re-delivery charge(s). This does not affect your statutory rights.

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