The Konjac Sponge Company Ltd aims to dispatch all orders within 2 working days unless your order is received over a weekend or bank holiday in which these timings will begin from the next working day. Generally all orders received before 12 noon (GMT) , are dispatched same day.
All UK orders are sent by Royal Mail.
EUROPEAN and REST OF WORLD STANDARD DELIVERY (please allow up to 28 days).
Please note that deliveries outside of the UK may be subject to customs, regulatory or legal restrictions. To comply with local legislation, you or the shipping recipient may be required to pay additional taxes, fees or levies, import duty or formal customs entry may apply to all products purchased from us. We are unable to offer any assistance or advice if either issue arises.
International orders are usually sent Royal Mail, depending on the destination country. Orders of a high value may be sent via Fedex.
Problem with a delivery
In the event of delivery not being possible within 14 days of receiving the order, we will do our best to keep you informed of any changes and give you the option to cancel the order and receive full refund of monies paid.
If your delivery is late, lost or incorrect or contains a damaged item, we will do everything we can to get the issue resolved promptly.