The Konjac Sponge Company Ltd aims to dispatch all orders within 2 working days. If your order is received over a weekend or bank holiday, the parcel will be dispatched the next working day. Generally, all orders received before 12 noon (GMT) are dispatched the same day.
All UK orders are sent by Royal Mail.
EUROPEAN and REST OF WORLD STANDARD DELIVERY (please allow up to 28 days).
Please note that deliveries outside of the UK may be subject to customs, regulatory or legal restrictions. To comply with local legislation, you or the shipping recipient may be required to pay additional taxes, fees or levies, import duty or formal customs entry. We are unable to offer any assistance or advice if any of these issues arise.
International orders are usually sent via Royal Mail, depending on the destination country. Orders of a high value may be sent via Fedex.
Problem with a delivery
In the event of delivery not being possible within 14 days of receiving the order, we will do our best to keep you informed of any changes and give you the option to cancel the order or receive full refund of payment.
If your delivery is late, lost, incorrect or contains a damaged item, we will do everything we can to get the issue resolved promptly.